ISO/IEC 20000 is the principal worldwide administration standard, a multi-part arrangement of related records. It characterizes the necessities for a specialist organization to convey oversaw administrations of an adequate quality for its clients. To accomplish ISO/IEC 20000 confirmation, an association needs to show that it utilizes administration frameworks and practices with a specific end goal to be consistent to the standard.
ISO/IEC 20000 is adjusted ISO/IEC 9001 and ITIL®. ITIL is an extensive arrangement of best practice for IT Service Management with a supporting proficient capability plan and overall client group. ITIL and ISO/IEC 20000 offer a sound judgment way to deal with this - do what works. A standout amongst the most widely recognized courses to accomplishing the necessities of ISO/IEC 20000 is by means of the reception of ITIL administration best practices.
Formal confirmation plans for worldwide guidelines give trust in the level of capacity that a specialist organization has accomplished accreditation for ISO/IEC 20000-1. These plans expected reviews to be performed by licensed affirmation bodies and authorize assessors that need to exhibit that they work to universally concurred guidelines of value and administration.
Who utilizes ISO/IEC 20000? Specialist co-ops have a critical part in conveying administrations and items that empower their business and clients to convey esteem. One of the key components to progress is to consider the administration that is empowered by the innovation, not simply the innovation. Many specialist co-ops receive benefit administration best practices and principles to enhance their association with their clients and coordinate IT benefit conveyance over their providers and accomplices. They likewise need to have the capacity to benchmark their administration ability adequately and proficiently.
The ISO/IEC 20000 arrangement is utilized by associations that
l go out to delicate for their administrations;
l require a reliable approach by all suppliers in a production network;
l wish to benchmark their IT administration;
l wish to play out a free evaluation;
l needs to exhibit the capacity to give benefits that meet client prerequisites
l intends to enhance quality through the compelling use of procedures to screen and enhance benefit quality.
What is the ISO/IEC 20000 arrangement? The arrangement incorporates: (All in Service Management class)
l ISO/IEC 20000-1: 2005 - Information Technology - Part 1: Specification
l ISO/.IEC 20000-2:2005 Information innovation - Part 2: Code of Practice
l ISO/.IEC 20000-3:2005 Information innovation - Part 3: Scope and appropriateness
l ISO/IEC TR 20004-Information innovation - Part 4: Process Reference Model
l ISO/IEC TR 20000-5:2010 Information innovation - Part 5: Exemplar execution get ready for ISO/IEC 20000-1
l ISO/IEC TR 15504-8 - Process Assessment Model for IT - being worked on.
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